Returns & Refunds Policy
Last updated: July 2026
Return window at a glance
15
Days to return
Free
Damaged/wrong items
Full
Refund or replacement
Return Eligibility
We accept returns within 15 days of delivery for the following reasons:
- Item received damaged or defective
- Incorrect item delivered (not what was ordered)
- Item significantly not as described
- Item does not function as specified within the first 15 days
Items Not Eligible for Return
- Items that have been installed or modified
- Items returned after 15 days from delivery
- Items returned without original packaging
- Items with physical damage caused after delivery
How to Start a Return
- Contact us within 15 days — WhatsApp +971 54 438 9066 or email info@burooq.net
- Send a photo — include a clear photo of the item and the issue
- We confirm — we'll confirm the return within 1 business day
- Return or collection — for Abu Dhabi customers we collect the item; for other UAE regions we arrange return courier
- Refund or replacement — issued within 3–5 business days of receiving the returned item
Refund Method
Refunds are issued via the same payment method used for the original purchase. If payment was made by cash, refund is issued by bank transfer to the account of your choice.
Warranty Claims
All products come with a minimum 1-year manufacturer warranty. For warranty claims after the 15-day return window, contact us and we will assist with the manufacturer warranty process at no charge to you.
Installation Services
Installation service fees are non-refundable once work has been completed. If an installation is not completed to the agreed specification, we will return to rectify it at no additional charge.
Contact Us
Return queries handled within 1 business day: