Frequently asked questions

The most common causes are a full or failed hard drive, a loose power or network cable after a storm or power cut, or a firmware issue after an update. Our engineers diagnose the exact cause on-site, usually within 30-60 minutes, instead of guessing over the phone. Book a same-day repair visit and we'll have it recording again before we leave.

Usually it's dirty or fogged IR-cut glass, an aging infrared LED array, or a camera positioned facing reflective glass or a wall too close for the infrared to bounce back cleanly. We clean, reposition or replace the camera as needed during a repair visit — most night-vision issues are fixed same-day.

Most 4-5 bedroom villas need 6-8 cameras covering entrances, the perimeter, parking and blind corners; small offices typically need 4-6. Guessing this from a floor plan leads to blind spots, so we confirm the exact count and placement during a free, no-obligation site survey.

False triggers are usually caused by moving foliage, direct sunlight sweeping across the sensor, or motion sensitivity set too high out of the box. We tune detection zones and sensitivity per camera during setup or as a follow-up visit, so alerts mean something when they arrive instead of training you to ignore them.

Usually one of three things: a blind spot at the actual entry point, resolution too low to identify a face or plate at that distance, or footage that had already been overwritten because storage was undersized for the retention period you needed. We review the coverage gap and fix it, and can prioritize an emergency same-day upgrade if you need coverage back up immediately.

Thick concrete or block walls, distance from the router, and floor count are the usual causes. We survey the property and design a mesh network or access-point layout sized to your actual floor plan, not a single router expected to cover a whole villa on its own. See our WiFi dead zone fix guide for the details.

Often yes. A fast internet plan can still feel slow if the WiFi signal degrades over distance and walls, or if too many devices compete on one old router. We test your actual speed at different points in the property and fix the wireless side rather than assuming the ISP is at fault.

Common causes are a flat backup battery, a reader that's come loose from its wiring after routine wear, or a controller that needs re-syncing after a power cut. We diagnose and fix it on-site, and can add a temporary manual override so you're never locked out while we work.

Not usually. Most gate issues are a worn drive belt/chain, a misaligned track, or a motor capacitor nearing the end of its life — all straightforward repairs, not a full motor replacement. We diagnose first and quote the actual fix rather than defaulting to a full replacement.

Dust build-up in detector heads, steam from a nearby kitchen or bathroom, and detectors nearing their replacement age are the usual causes. We clean, test and replace individual detectors as needed rather than the whole panel, and can advise on Civil Defence-compliant placement to avoid repeat triggers.

Commercial properties in Abu Dhabi generally need Civil Defence approval for their fire alarm installation. We install to code and support you through the approval process — see our fire alarm and Civil Defence guide for what's involved.

Most site surveys and repair visits are scheduled within 24 hours of your request, and we offer same-day service for urgent issues like a break-in or a fully offline CCTV system. Request a visit or message us on WhatsApp for the fastest response.

Yes. Site surveys and quotations are completely free and carry no obligation — you only pay if you decide to go ahead. Request your free quote here.

Yes, every installation includes a minimum one-year warranty on workmanship, separate from the manufacturer's hardware warranty on the equipment itself.

Yes — villas, apartments, offices, warehouses, retail spaces and labor accommodation across Abu Dhabi and the wider Emirate.

Bank transfer, cash and card payment, with staged payments available for larger projects.

Yes — our Annual Maintenance Contracts cover scheduled servicing, firmware updates and guaranteed response times for any system we install, so small issues get caught before they become an emergency call.