Service
Annual Maintenance Contracts (AMC)
Fixed-cost coverage for CCTV, access control and networking systems, with scheduled servicing and guaranteed response times.
If you've already had CCTV, access control or networking installed, an AMC is what keeps that system actually working two or three summers from now. Abu Dhabi's heat, dust and coastal humidity are hard on lenses, seals, connectors and hard drives — and most failures don't happen on day one, they happen quietly, months after nobody has looked at the system again. A written contract with named response times replaces the usual pattern of calling around for a repair after something has already stopped recording.
What's included
Scheduled servicing
Quarterly or bi-annual inspections depending on the plan you choose, not a one-time visit.
Guaranteed response
Priority callout times written into the contract, not a verbal promise.
Spare parts coverage
Discounted or included replacement parts, depending on contract tier.
Single point of contact
One number to call for any covered system, regardless of original installer.
Written service reports
A report after every visit covering what was checked, cleaned and adjusted — not just a verbal "all good."
Existing system takeover
We'll inspect and bring systems installed by another company onto an AMC after a free compatibility check.
Comprehensive vs non-comprehensive AMC
Every AMC we write falls into one of two structures. The right one depends on how much surprise-repair risk you want to carry yourself:
| Plan | Covers | You pay separately for |
|---|---|---|
| Non-comprehensive | Scheduled visits, inspection, cleaning, labor | Replacement parts — cameras, cables, hard drives |
| Comprehensive | Everything above, plus parts and replacements bundled in | Nothing extra — a failed camera or dead hard drive is replaced at no additional cost |
Comprehensive plans cost more upfront but remove the risk of a surprise repair bill. Non-comprehensive plans cost less annually but leave parts billed separately if something fails. We'll recommend a tier based on your system's age and size during the free survey — full pricing detail is in our AMC cost guide.
Systems we cover under one contract
CCTV, access control, intercom, networking and fire alarm systems can all sit under a single AMC with one point of contact, instead of juggling separate maintenance arrangements with different providers for each system:
- CCTV — cameras, NVR/DVR, storage and remote access
- Access control — card/biometric readers, controllers, door locks
- Networking — switches, WiFi access points, structured cabling
- Intercom — panels, monitors and video door units
- Fire alarm — panels, detectors, sounders (Civil Defense compliance where applicable)
How an AMC works with us
- Free survey & system audit. We inspect every covered system's current condition — including ones we didn't originally install.
- Tier selection. Comprehensive or non-comprehensive, with visit frequency matched to your environment and risk tolerance.
- Scheduled visits. Cleaning, inspection, firmware updates and function testing on the agreed calendar.
- Priority callouts. Faults reported between visits get the response time written into your contract, not a queue.
- Written reporting. A report after every visit so you have a documented maintenance history, not just a memory of a technician showing up.
- Renewal review. Tiers can be adjusted at renewal if your system has grown, shrunk, or your risk profile has changed.
How often does your system actually need a visit?
Most providers recommend at least one to two visits a year, but Abu Dhabi's climate changes that math. Outdoor cameras and equipment exposed to heat, dust and coastal humidity degrade faster than the same equipment in a mild, clean environment — lenses fog, seals dry out, hard drives run hotter. We generally recommend:
- Twice-yearly visits for outdoor cameras and exposed equipment
- Quarterly visits for high-traffic commercial sites, regardless of climate
- Annual visits as a minimum for indoor-only, low-traffic systems
What we usually find on systems without an AMC
- A full hard drive that silently stopped recording — sometimes weeks before anyone notices, because the app still shows "connected."
- A camera slowly losing focus or fogging — footage looks fine at a glance but useless when you actually need to identify someone.
- Corroded or loose connectors from heat and dust cycling, causing intermittent dropouts that look random until inspected.
- Firmware left years out of date, closing off features and, in some cases, leaving known security gaps unpatched.
- No documented maintenance history — a problem if a system failure is ever questioned after an incident, especially for licensed commercial premises.
AMC coverage across Abu Dhabi
We service contracts throughout Abu Dhabi city and the wider Emirate, including Khalifa City, Mussafah, Mohammed Bin Zayed City, Yas Island, Saadiyat Island, Al Raha, Shakhbout City and Al Ain.
Frequently asked questions
Cost depends on camera count, system age, brand, number of scheduled visits per year, and whether you choose a comprehensive or non-comprehensive plan. Rather than quote a flat number, we price every AMC from a free site survey. See our full CCTV maintenance contract cost guide for the factors that move the price.
A non-comprehensive AMC covers scheduled visits, inspection, cleaning and labor, but you pay separately for replacement parts like cameras, cables or hard drives. A comprehensive AMC bundles those parts into the annual fee, so a failed camera or dead hard drive is replaced at no extra cost.
Most systems need at least one to two visits a year. We generally recommend twice-yearly visits for outdoor cameras and quarterly visits for high-traffic commercial sites, given how hard Abu Dhabi's heat, dust and humidity are on equipment.
Yes. We inspect the cameras, NVR/DVR and cabling first during a free site survey to confirm condition and compatibility, then bring the system onto an AMC regardless of who originally installed it.
Lens and housing cleaning, checking camera alignment and focus, verifying recording and storage health, testing remote access, inspecting cabling and connectors, and firmware updates where needed — followed by a written report, not just a verbal "all good."
Response time is written into your contract and depends on the tier you choose. Higher tiers include faster priority callout windows for urgent faults like a dead entrance camera or a full NVR failure.
It varies by industry — many commercial licenses, insurance policies and building rules expect security systems to be kept operational and documented, and some sectors fall under bodies like ADMCC or SIRA. Even where it isn't strictly mandatory, a documented maintenance history is what you'd want to show if a failure was ever questioned after an incident.
CCTV, access control, intercom, networking and fire alarm systems can all be brought under a single contract with one point of contact.
You can still call us for a one-off repair, but most failures we see on unmaintained systems go unnoticed until they're serious — a corroded connector, a full hard drive that silently stopped recording, a camera slowly losing focus. An AMC also usually costs less over a year than reactive repairs as they come up.
Yes, contracts are reviewed at renewal, and you can move between tiers if your system grows, shrinks, or your risk profile changes — for example adding cameras after an extension, or upgrading to comprehensive cover after a hard drive failure.